INB Mobile Banking

Inter National Bank

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JOB CLASSIFICATION


Full / Part-time: Full Time
Hours Per Week: 40
Location: 1524 N. McColl Rd., McAllen, Texas, 78501


JOB SUMMARY

Performs all services related to ATM/Debit cards, which includes ordering new cards, maintenance on cards, processing customer disputes, by extending professional and efficient services to both customers and co-workers.


ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.


1. Processes new debit card applications for customers in timely manner.
2. Performs required maintenance for cards including but not limited to canceling card, updating name, address, account numbers, phone numbers.
3. Promptly completes weekly and monthly card maintenance reports.
4. Assist with Instant Issue administrator role.
5. Effectively respond to co-workers request to resolved customer issues.
6. File process disputes with Fiserv for MasterCard, processing provisional credit to customer’s account and mailing letter to inform cardholder.
7. Respond effectively to request requiring immediate attention.
8. Prepare reports and correspondence as needed.


QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Word & Excel.
• Proficient Typing Skills. 
• Ability to establish priorities, work independently with little supervision.
• Ability to handle and resolve recurring problems.
• Ability to understand and follow written and verbal instructions.
• Acute attention to detail.

EOE/M/F/D/V

APPLY NOW

Why Work at INB?

Our People/Our Culture

At INB, we have a committed professional team that share a passion for service. We are a team that values relationships and work together for the greater good of our customers. We strive to follow our motto "One Team. One Bank. One Company."

Our Benefits

  • 401(k) Plan Contribution Match
  • Health & Dental Insurance
  • Disability Insurance
  • Bonus & Incentive Pay Programs
  • Life Insurance
  • Vacation and sick paid leave

Our Programs

  • Health & Wellness Programs
  • Training & Career Development Programs
  • Academic Partnerships
  • Mentorship Program
  • Internship Program

More Perks

  • Employee Advisory Committee
  • Active Community Involvement

For additional information, please call the Human Resources department at (956) 664-8485.