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Full / Part-time: Full Time
Hours Per Week: 40
Location: 1801 S. 2nd St. McAllen, TX 78503

The Learning & Development Manager is responsible for the development, implementation, monitoring and maintenance of the retail sales staff’s new hire training, and for identifying training and developmental needs bank-wide and planning accordingly with various subject matter experts and department managers to address these needs. This individual oversees all training performed by the Trainers and manages their daily activities, development and performance.

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

1. Develop and implement Inter National Bank’s training program for retail’s sales staff; create formal policies and procedures for all programs developed
2. Collaborate with subject matter experts and department managers to identify training needs or continuing education opportunities in other areas of the bank; develop and implement plans to address these to successfully nurture staff
3. Continuously monitor all training programs’ design and delivery to diagnose their effectiveness; perform corrective actions accordingly and as needed
4. Proactively evaluate internal and external learning and development methods and solutions to maximize the efficiency of all training programs
5. Ensure highest integrity and quality of content of the training materials used in all training programs
6. Conduct follow up visits with previously trained staff to assess their level of competence; perform corrective actions accordingly and as needed
7. Develop and maintain annual calendar of key training objectives and deadlines
8. Assist the Human Resources Manager in drafting the training section of the department’s annual strategic plan; keep track of progress and insure applicable objectives are appropriately and timely achieved and reported
9. Manage the time, attendance, daily activities, coaching and development of the department’s trainers
10. Exercise discretionary and independent judgement; consult with the Human Resources Manager for extraordinary situations
11. Provide training-related support to personnel, as needed
12. Maintain a high level of confidentiality with all Human Resources related information

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree or higher in a related field (MBA preferred)
• 5+ years of banking experience (preferred); ample knowledge of banking industry laws and regulations
• 5+ years of training experience (preferred)
• Advanced oral, written and interpersonal communication skills
• Bilingual— English/Spanish (preferred)
• Intermediate computer operation skills; Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Ability to work with minimal supervision while performing assigned duties



Why Work at INB?

Our People/Our Culture

At INB, we have a committed professional team that share a passion for service. We are a team that values relationships and work together for the greater good of our customers. We strive to follow our motto "One Team. One Bank. One Company."

Our Benefits

  • 401(k) Plan Contribution Match
  • Health & Dental Insurance
  • Disability Insurance
  • Bonus & Incentive Pay Programs
  • Life Insurance
  • Vacation and sick paid leave

Our Programs

  • Health & Wellness Programs
  • Training & Career Development Programs
  • Academic Partnerships
  • Mentorship Program
  • Internship Program

More Perks

  • Employee Advisory Committee
  • Active Community Involvement

For additional information, please call the Human Resources department at (956) 664-8485.